Introduction

Work in a dynamic environment of a reputed hotel chain or individual hotel as an Intern for front desk, floor manager, human resource, reservation, social media, or any other hotel-related job. An excellent training opportunity for hospitality students to work in India from 01 months to 12 months. A certified international training program for all foreign nationals who are willing to explore more from their profession. Learn in a real-time environment from experienced supervisors and enjoy with fellow employees.

Job Description: 

• Focusing on the guest, delivering the correct services and quality of the product as requested by the guest in a timely manner
• Maintaining up to date knowledge on all Hotel events, including Food and Beverage outlet information
• Following up on guest requests
• Using the guests name as many times as appropriate and possible
• Developing professional relationships with all guests
• Maintain open communication channels with all departments by:
• Maintaining professionalism in all interactions :- 

1. Ensuring that all departments are kept informed of all relevant information in a timely manner – including occupancies, arrivals, tours, departure times, VIP guests, room moves
2.  Participating in Department Meetings and daily briefings.

• Professionally perform the role of Receptionist by:

1. Meeting and greeting all guests on arrival at the Hotel
2. Performing prompt and courteous check-in procedures
3. Promptly providing information as requested by guests
4. Consistently exceeding guests expectations by anticipating their needs and delivering service and products as requested

• Professionally perform the role of Cashier by:

1. Checking out all guests on departure from the Hotel, in a professional and friendly manner
2. Processing all shift charges to appropriate accounts
3. Accurately completing daily shift balances
4. Accurately completing foreign currency transactions

• Professionally perform the role of telephonist by: 

1. Answering telephone calls, taking messages, sending faxes in a prompt and professional manner

• Professionally perform the role of Reservations by: 

1. Taking, amending, and processing reservations in the absence of the Reservations Team

• Ensure revenue opportunities are maximized by: 

1. Effectively selling, up-selling and on-selling at appropriate times. 
2. Having a detailed knowledge of and promoting sales of local business services and tour operators.

• Ensures that Uniform standards are always beyond reproach by:

1. Being well-groomed and maintaining correct uniform standards .

• Resolves Guest Complaints by:

1. Ensuring all problems/ complaints are resolved and reporting any that are beyond your level of authority to your supervisor or manager

• Ensures staff and guest safety at all times by:

1. Reporting any health, safety, security hazards, and accidents through the appropriate reporting and action methods
2. Being fully conversant and familiar with the company, hotel, and department OSH procedures, policies and directives
3. Ensuring a high standard of personal and workplace hygiene
4. Participating in OSH in the workplace – provides input to Departmental H&S initiatives
5. Actively promoting safe work practices within the department
6. Having completed OSH elements of the training plan and competency checklists 

• Major Challenges :- 

1. Maintaining work standards within the department in times of high workload and pressure as well as slow times
2. Dealing with guest requests and complaints
3. Prioritizing workload And Many others allocated by the Local Management

Features of the Internship Program

• Placement Organization/Company: Hotels and Resorts
• Program Length: 01 Month to 12 Months
• Working Days (Weekly): 05 days in a week (Monday to Friday)
• Working Hours (Daily): 05 to 06 hours (In a day)
• Eligibility to Apply: Open for all to Apply
• Available Places: 05
• Stipends: 2000₹- 5000₹